As a rehabilitation centre, the therapeutic and medical team’s input is essential for the core service of helping clients to get well and begin a life in recovery. But there are so many other employees who help to keep Broadway Lodge operational. Although they may not be directly part of the treatment programme, these employees will become part of the client experience over time as they become familiar around the building. One of these teams which is essential to Broadway Lodge is the admissions department, the ‘engine room’ of the house, and this feature is all about them!
Spotlight on the Admissions Department
Led by Registered Manager Lee Ali, the admissions team consists of our two Admissions Officers Heather and Vicky. Heather is likely to be the first person many speak to over the phone when first enquiring about treatment for themselves or a loved one. Vicky now works part-time however still fulfils a valuable role in admissions as well as working from home collating valuable information to be used to improve service delivery. Prior to the social distancing measures in response to the coronavirus pandemic, the admissions office was a hive of fun, laughter and bubbly activity with different staff members often visiting and chatting. You would also see some of the clients visiting their office for a chat (and we are looking forward to when we can work like that once again in the future!).
Together, they accurately coordinate the whole admission process which can involve liaising with many different professionals outside of Broadway Lodge. Their roles include compassionately supporting individuals and loved ones who enquire, coordinating submitted referral forms, planning bed numbers, arranging preparations for new admissions, coordinating treatment assessments and client completions and also collecting data, checking reports, requesting and receiving a raft of information required throughout a client’s stay and many other tasks which keeps Broadway Lodge operating smoothly.
Both Heather and Vicky began their Broadway careers as Health Care Assistants, based in the busy medical department which gave them an excellent understanding of treatment and the way that the medical and therapeutic aspects work together. They now have 15 years combined experience working at Broadway Lodge and offer potential clients a reassuring, empathetic, caring, supportive and understanding journey into treatment.
We’re lucky to have them on board to help people through the referral process and welcome them Broadway Lodge when they arrive on their first day.
What is the admission process at Broadway Lodge?
If you’re paying for your own or a loved ones treatment, we ask for our treatment application form to be completed to begin the admission process. This will then be handled by our admissions team who will contact you to confirm we have all of the correct information or to ask you for anything that’s missing. GP medical records and recent blood results are required as part of the process. Once all information is obtained, we will then arrange for you/your loved one to have an assessment (usually via telephone) with one of our clinicians to ensure that Broadway Lodge will be a suitable treatment centre. If so, the admission date will be arranged. If you would like a treatment application form please contact us and we will be happy to send one to you.
If you are being funded by your local drug and alcohol service your key worker or care manager will be responsible for sending us a referral.
Would you like to apply for treatment?
If you would like to discuss addiction treatment at Broadway Lodge in confidence with Heather or Vicky, or refer yourself or a loved one for treatment, please call 01934 815515 or email hello@broadwaylodge.org.uk
